Policy

Stocking Updates
For stocking announcements and other information, sign up for our newsletter & follow sloomb on facebook, twitter and instagram (@sloomb).  

Sales and Promos
We offer promos and sales throughout the year at sloomb.com and through our authorized retailers. All authorized sales will be announced in our email newsletter and/or our Facebook and Instagram feeds. Are you purchasing our products elsewhere for less than the MSRP? Make sure it is an authorized sale with Sloomb first. Product should always be sold for the full MSRP, except for Sloomb authorized sales. Product that is sold for less than MSRP can not be returned to Sloomb for any reason. We do caution you to ask if the sale is authorized prior to ordering.

Discount Codes/ Store Credits
Discount codes and/or store credits may not be stacked. If you have more than one store credit and/or discount code, please feel free to use them separately on another purchase.  Store codes/credit are non-transferable. 

Gifts and Gift Cards
Gift Cards are available for purchase here. Gift card codes are sent via email automatically and cannot be combined. If you purchase a gift card and do not receive it automatically, please contact us at heyATsloomb.com.

If purchasing a gift for someone through sloomb.com, please indicate the recipient's name in the order notes (located on the cart page) or in the shipping address.

Shipping
Please visit our new shipping info page here.  

Sloomb will ship to the original purchaser only - to the name and address noted during checkout. If you move while an order is on pre-order, please complete an order address change form here.

Combining Orders: orders can not be combined at this time.

Insurance:  Purchasing insurance is the responsibility of the buyer. If you are shipping with USPS and need shipping insurance greater than $50, you have the option to order it here. Please place your order for insurance prior to checkout to ensure that insurance is included on your package. Fedex is insured automatically up to $100. USPS priority mail packages are automatically insured for $50.

Domestic Shipping: orders will ship within 3-5 business days, unless the item is on pre-order or during high volume times. If it is a busy time for us, shipping may take up to 12 business days. Transit times may vary based on the time of year and weather conditions. Please contact the shipping carrier with your tracking number should you have any questions about your package once it is shipped from Sloomb.

International Shipping: orders will ship within 3-5 business days, unless the item is on pre-order or it is a high volume time. If it is a busy time for us, shipping may take up to 12 business days. We do ship to most countries worldwide - if you have questions, please contact us. International orders will be shipped via USPS priority mail only. Sustainablebabyish is offered in many countries.  If you don't see us in your local store, ask them to carry our line so that you too can enjoy shopping locally and avoiding high shipping and duty fees. Orders will be shipped to the shipping address you indicate during checkout.

Shipping charges for a USPS Priority Flat Rate Padded Envelope are charged at the time of checkout. If your order does not fit into a USPS Flat Rate Padded Envelope, we will contact you via emaill for the additional shipping charges prior to shipment. Sloomb is not responsible for any taxes or customs fees incurred upon arrival.

CANADA: effective 6/3/2013 - Sloomb will no longer be shipping to Canada for the main line that retailers carry. Please visit our retailers page to find a local shop for those items. Sloomb only products will still have the option for Canadian shipping via sloomb.com (those products will have a note that they are eligible for Canadian shipping).  Packages sent to Canada will be sent via USPS with priority international shipping, with tracking.

Packaging
Please note that we ship using recycled packaging. We either ship in reusable 100% biodegradable bags, mailers made of 100% recycled materials (50% post-consumer fibers), or 100% recycled boxes. You may also notice that some of your items arrive wrapped in green film - this is 100% biodegradable and protects the items in your order. Any additional packaging has been recycled.

Pre-orders
When available, pre-orders have estimated ship dates noted on the product page.  We do everything we can to ship items as close to the estimated ship date as possible, but there are sometimes delays. On the other hand, your order may ship before the date noted if we happen to have your items instock.  If you have questions regarding your pre-order, please do not hesitate to contact us. Pre-orders can be canceled within 10 days of placing your order without a restocking fee by filling out a return contact form. All cancelled orders beyond the 10 days may only be cancelled for store credit. Store codes/credit are non-transferable.

Returns
Please inspect your order upon receipt and notify us within 7 days if you would like to return your item. To set up a return, please fill out a return contact form.  For orders with multiple items, please test one first to make sure it fits properly. Returned items must be unwashed and unworn and free from any pet hair, odor or other debris. Returned items that are received in any condition other than brand new will be refused.

Returns will be available to the original purchaser only, minus return shipping and a 15% restocking fee on returned product (the restocking fee is usually waived if you choose store credit), within 7 days of receiving your order. We only accept packages with our RMA return label on it, if you have any questions, please contact a customer service representative by emailing: heyATsloomb.com

At this time we are unable to facilitate product exchanges, however a store credit for a returned item may be used to purchase the item(s) you’d like.

Please note: wool care and laundry items may not be returned.

TOKIDOKIxJU-JU-BE ITEMS MAY BE RETURNED WITHIN 7 DAYS FOR STORE CREDIT ONLY, MINUS RETURN SHIPPING BACK TO US.

Partial Order Cancellations will no longer be accepted as of 4/9/2013.

Warranty

Fitteds: fitteds that are determined to have a manufacturers defect will be replaced or repaired at our discretion within the first 30 days of purchase. If you feel you’ve received a fitted with a defect, please fill out the returns contact form. Once we receive your submission, we will contact you for a copy of your original receipt from Sloomb or the authorized retailer and a picture of the item to verify the manufacturers defect. A return ship label will then be issued for the product to be returned to us. Our manufacturers warranty covers snap, elastic, and stitching defects only.

Natural/organic/sustainable fibers (wool/hemp/cotton/bamboo) fade, shrink, and otherwise change in appearance and texture with time and use depending on care and is in no way a defect of the product. Care for your products properly, be kind to them, and consider your energy use when determining your wash routine. If you plan on heavy use, please order accordingly. Print fitteds may show signs of wear faster than regular OBFs, using them in a large rotation and line drying will help maintain color and fabric hand.

Wool: Please inspect all wool items upon arrival and notify us within 7 days of receipt if you feel you’ve received an item with a manufacturers defect. Please fill out the returns contact form and once your submission is received, we will contact you for a copy of your original receipt from Sloomb or the authorized retailer, and a picture of the item to verify the manufacturers defect. A return shipping label will be issued for the product to be returned to Sloomb.

Due to the limited nature of our wool garments, wool items purchased from sloomb.com that are determined to have a manufacturing defect may be returned for full refund, store credit, or repaired at our cost. Wool items purchased from an authorized retailer may be returned for store credit at sloomb.com for the purchase amount (not including taxes and original shipping) or repaired at our cost.

We do not accept any warranty returns/exchanges or product returns on items purchased from B/S/T, swap pages/sites, or other platforms. Only items purchased by the original purchaser, with the original receipt from sloomb.com and from authorized retailers, are eligible for a refund/exchange/replacement. 

INTERNATIONAL CUSTOMERS: as we are only able to issue return ship labels for USPS, a store credit to sloomb.com will be issued for return shipping costs on items that are determined to have a manufacturing defect after the RMA is issued and proof of payment is received.

Are you purchasing our products elsewhere for less than the MSRP? Make sure it is an authorized sale with Sloomb first. Product should always be sold for the full MSRP, except for Sloomb authorized sales. Product that is sold for less than MSRP can not be returned to Sloomb for any reason. We do caution you to ask if the sale is authorized prior to ordering.

Privacy
Sustainablebabyish is committed to protecting your privacy. We do not sell, trade, or rent your personal information to anyone.