Skip to navigation.

Policy

Stocking Updates & Pre-orders
For stocking announcements and other information, sign up for our newsletter & follow sloomb on facebook & twitter.  Pre-orders have estimated ship dates noted on the product page.  We do everything we can to ship items as close to the estimated ship date as possible, but there are sometimes delays. On the other hand, your order may ship before the date noted if we happen to have your items instock.  If you have questions regarding your order, please do not hesitate to contact us.  Pre-orders can be canceled within 10 days of placing your order without a restocking fee by filling out a return contact form http://sloomb.com/contact-sloomb/ . All cancelled orders beyond the 10 days may only be cancelled for store credit.

Discount Codes

We offer promos occasionally. If you have a second code or gift code please feel free to use it separately on another purchase. We do not double up or stack coupons at Sloomb. We intentionally keep our prices low and affordable, especially when you order by the package. Store codes/credit are non-transferable.

Shipping

Please visit our new shipping info page here

Sloomb will ship to the original purchaser only - to the name and address noted during checkout. If you do move while an order is on pre-order, please complete an order address change form here. RETURN/EXCHANGE SHIPPING: You will be responsible for shipping your return to Sloomb as well as the shipping of any exchanged product back to you.

Combining Orders orders can not be combined at this time.

Insurance  Purchasing insurance is the responsibility of the buyer. We now offer shipping insurance for USPS packages. Please order this separately prior to checking out. Fedex packages are insured automatically.

Domestic orders will ship within 3-5 business days, unless the item is on pre-order or we are having a sale/pre-orders are arriving. If it is a busy time for us, shipping may take up to 12 business days.

International  

CANADA: effective 6/3/2013 - Sloomb will no longer be shipping to Canada for the main line that retailers carry. Please visit our retailers page to find a local shop for those items. Sloomb only products will still have the option for Canadian shipping via sloomb.com (those products will have a note that they are eligible for Canadian shipping).  Packages sent to Canada will be sent via USPS with priority international shipping, with tracking to be invoiced prior to shipment. 

ALL OTHER COUNTRIES: orders will ship within 3-5 business days, unless the item is on pre-order or we are having a sale/pre-orders are arriving. If it is a busy time for us, shipping may take up to 12 business days. We do ship to most countries worldwide - if you have questions, please contact us. International orders will be shipped via USPSpriority mail only. Sustainablebabyish is offered in many countries.  If you don't see us in your local store, ask them to carry our line so that you too can enjoy shopping locally and avoiding high shipping and duty fees. Orders will be shipped to the shipping address you indicate during checkout.

 

Packaging
Please note that we ship using recycled packaging. We either ship in reusable 100% biodegradable bags, mailers made of 100% recycled materials (50% post-consumer fibers), or 100% recycled boxes. You may also notice that some of your items arrive wrapped in green film - this is 100% biodegradable and protects the items in your order. Any additional packaging has been recycled.

Returns | Exchanges
Please inspect your order upon receipt and notify us within 7 days if you would like to return your item or feel you have received a product with a manufacturing defect. Please fill out a return contact form here.  Returns will be available to the original purchaser only, minus shipping and a 15% restocking fee, within 7 days of receiving your order. We only accept packages with our RMA return label on it, if you have any questions, please contact a customer service representative by emailing: heyATsloomb.com

TOKIDOKIxJU-JU-BE ITEMS MAY BE RETURNED WITHIN 7 DAYS FOR STORE CREDIT ONLY, MINUS RETURN SHIPPING BACK TO US.

Pre-orders can be canceled within 10 days of placing your order without a restocking fee by filling out a return contact form http://sloomb.com/contact-sloomb/ . All cancelled orders beyond the 10 days may only be cancelled for store credit. Store codes/credit are non-transferable.

Partial Order Cancellations will no longer be accepted as of 4/9/2013.

Defective items will be replaced or repaired at our discretion within the first 30 days of purchase.  You will need a copy of your original receipt from Sloomb or an authorized retailer. Are you purchasing our products elsewhere for less than the MSRP? Make sure it is an authorized sale with Sloomb first. Product should always be sold for the full MSRP, except for Sloomb authorized sales. Product that is sold for less than MSRP can not be returned to Sloomb for any reason. We do caution you to ask if the sale is authorized prior to ordering.

For orders with multiple items, please test one first to make sure it fits properly – only unwashed and unworn items will be considered for return/echange. Natural/organic/sustainable fibers (wool/hemp/cotton/bamboo) fade, shrink, and otherwise change in appearance and texture with time and use depending on care and is in no way a defect of the product. Care for your products properly, be kind to them, and consider your energy use when determining your wash routine. If you plan on heavy use, please order accordingly. Print fitteds may show signs of wear faster than regular OBFs, using them in a large rotation and line drying will help maintain color and fabric hand.
We do not accept any returns/exchanges purchased from B/S/T or other platforms  – only purchases directly from sloomb.com with an original transaction number are eligible for a refund/exchange/replacement. If you ordered from a retailer and have a defective item, we will repair or replace it if it is within 30 days of purchase.

Privacy
sustainablebabyish is committed to protecting your privacy. We do not sell, trade, or rent your personal information to anyone.



Credit Card Processing