SHIPPING: We do everything we can to ship items as close to the estimated ship date as possible, but there are sometimes delays. On the other hand, your order may ship before the date noted if we happen to have your items available. If you have questions regarding your order, please do not hesitate to contact us. All orders are shipped separately.
CANCELLATIONS: Pre-orders can be canceled within 10 days of placing your order without a restocking fee by filling out a return contact form http://sloomb.com/contact-sloomb/ . All cancelled orders beyond the 10 days may only be cancelled for store credit.
INSTOCK ITEMS: If you would like in-stock items, please place those orders separately. Instock items ordered with pre-orders will be shipped with the pre-order, or you can opt to pay flat rate shipping to have them sent now.
OH NO! I ORDERED THE WRONG SIZE!?: Please contact us as quickly as possible and we will do everything we can to exchange the item prior to shipment. We may cancel your original order and place a second one for you. In most cases, this is an option, unless the item is final sale.
PRICING: The retail price of our knits have increased a bit, but as always, we did everything to keep the costs down on your end. It is important that we offer you an affordable choice in natural diapering in the same gorgeous wool you know and love. That is what we are about and what we know you expect. The pricing increase for all products will go into effect on 6/20/2013, please take advantage of the lower MSRP until then.
RETAILERS: Basewoolies/Baseshorties will remain a Sloomb exclusive. Retailers do carry cloth diapering essentials: knit wool covers, underwoolies, and interlock wool covers.